Reference

How 3456bd Handles Your Personal Data

When you open an account with us, we collect only what we need to run your wallet, process deposits through bKash, Nagad, or Rocket, and keep your account secure.

Account data protectionbKash, Nagad, Rocket wallet privacyNo unnecessary data sharingYour right to request data changesBangladesh-local account support
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3456bd How 3456bd Handles Your Personal Data
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We have built our account and payment flow around keeping your data contained to what the service actually needs. Here is how that works in practice across the four areas that matter most to you.

Wallet and Payment Data

Your bKash, Nagad, and Rocket wallet numbers are stored under encryption. Only the payment-processing step reads those details; they are not exposed to unrelated account functions or marketing systems.

Account Security and Access

We use OTP verification on login and on sensitive account changes. If you log in from an unrecognised device, we prompt a secondary confirmation before granting full account access.

Cookies and Session Tracking

Cookies we set track your session within the lobby — which tables you visited, your language preference, and your last wallet method. You can clear or block these in your browser without losing your account.

Data Retention and Deletion

We keep your data while your account is active and for the period required after closure under applicable rules. Once that period ends, your identifiable records are removed from our live systems.

REACH US ON DATA

Contact Us About Your Privacy

If you have a question about how we handle your data, want to request a copy of what we hold, or need to flag a concern, our account support team is the right starting point. You can reach us through live chat inside the lobby, by email, or through the in-app help section. We aim to respond to data-related requests within a reasonable timeframe — please include your registered account email and the nature of your request so we can route it correctly.

Live Chat Support Open the chat icon inside your account dashboard. Describe your data query and our team will confirm receipt and next steps for your request.
Email Request Send your data access or deletion request by email. Include your registered account address and a clear description of what you need from us.
In-App Help Section Navigate to Settings, then Help inside the mobile lobby. From there you can submit a privacy query directly tied to your account record.

Your Questions About This Privacy Policy

These are the questions we hear most often from account holders in Bangladesh about how their data is handled, what rights they have, and how to act on them.

We collect your name, contact details, date of birth for verification, device identifiers, and your registered mobile wallet details for bKash, Nagad, or Rocket transactions. Nothing beyond what the account and payment flow requires.

No. Your bKash and Nagad wallet numbers are used only to process your deposits and withdrawals. They are not passed to advertisers, analytics partners, or any unrelated third party.

Yes. Send a request through live chat or email with your registered account address. We will confirm what data we hold and provide it in a readable format within a reasonable response period.

We retain your records for the period required by applicable rules after account closure. Once that window ends, your identifiable data is removed from active systems. The exact period depends on local legal requirements.

Go to Settings inside the mobile lobby and use the Help section to submit a correction or deletion request. Alternatively, email us with your account details and a clear description of the change you need.

We use session cookies to keep your lobby state, wallet preference, and language setting active. You can block or clear them through your browser settings at any time without losing account access.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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